Our Updated Privacy Policy

This website (https://boneandhome.com) is owned and operated by Bone & Home Limited (hereafter "Company"), a company registered in England and Wales, company registration no. 10631147.
We take user privacy very seriously and take reasonable efforts to protect it. We have created this privacy policy (hereafter "policy") in order to share with you our information collection and use practices. 
Please read this policy carefully before sharing any personally identifiable information.

Our Privacy Promise

Transparency  - We will always tell you what data we are collecting about you and how we use it

Security - We would never share or sell any data which you provide to Bone & Home limited, either through joining our mailing list/Club B&H or when you purchase items from our online shop.

Control - We give you control over the marketing materials which you receive from us. You can choose to stop receiving Bone & Home Limited emails and offers at any time.

When do we collect information?

We collect information about you when you subscribe to Club B&H, create an account or purchase items from our online store. We also collect information when you voluntarily enter any competitions we run, leave feedback on our products or contact us by any means in the way of queries and questions.

 By giving us your information by the above methods you are giving us consent to use the information to process and fulfil such orders, send you relevant marketing material related only to Bone & Home offers, promotions and news and contact you to discuss any queries or feedback left in response to reviews and surveys. By giving us your information you have also confirmed that you are over the age of 18 years, the minimum age to interact with this website. 


What information do we collect?

When your join Club B&H/ create an online account, we collect the following information:

  • First and surname
  • Email address
  • Password

 When you place an order via our website we collect the following information:

  • First and last name, shipping and billing addresses, phone number, email address, any voucher codes used, payment method and pet's name. Please note, although card details are entered we do not store these in our CRM system.

When you visit our website your movements maybe be tracked and stored by Google Analytics and Shopify, this is to help identify the needs of our customers in order to provide the best possible customer experience. Please note, unless you input personal identifiable information into our website your movements will not be personally identifiable.


How do we protect your data?

The personal data provided to us is stored in a secure CRM system operated by Shopify inc. We go to great lengths to ensure your data is protected whilst using whilst using https://boneandhome.com and each page you view is via a secure connection and protected by an SSL certificate.


How do we use the information we collect?

We use the information we collect to process orders, send you tailored marketing material regarding offers, news and promotions. We also use your information to improve your experience when visiting Bone & Home Limited.

We promise never to share or sell your information to third party companies for marketing purposes. We will only share your information with a third party company such as a shipping or delivery facility in order to provide you with the best experience and fulfil your order.

What about Klarna payments?

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 How is your information stored?

Bone & Home Limited store your information in a CRM database operated by Shopify inc. Your data will also be stored for marketing purposes with Mailchimp and will be used to send you news, offers and promotions which we feel are relevant to you and you have given us explicit consent to do so. If you feel receiving this material is no longer relevant to you, you can unsubscribe and update your preferences at any time by clicking the links at the bottom of each email we send out or by contacting us directly via contact@boneandhome.com.

Bone & Home also store hard copies of the data you provide us with when placing an order through our online store. This data is kept secure and only stored for relevant periods of time.

Occasionally Bone & Home Limited run competitions at shows and via social media, data collected during these competitions may be collected via hard copies or electronic copies, however we promise never to share this data with anybody else without your consent and always to process this data fairly. Your data will be used only to contact you if you are a competition winner and shared only with a delivery company once your consent has been received.


What are your rights?

You have the right to request a copy of the information we hold about you at any time and free of charge and subsequently if you wish to make changes or have your data removed from our databases please contact us via contact@boneandhome.com.


How long do we keep your data?

We keep your data for as long as is necessary for the purpose for which it was collected. The length of time we will hold your data is known as the retention period. At the end of this period your data will either be deleted completely or anonymised so that is not personally identifiable but used to improve the service we provide to our customers.


Contacting the regulator

If you feel your data has been misused and are dissatisfied with the responses you have received from us you have the right to make a complaint to the Information Commissioners Office (ICO). They can be contacted by phone on 0303 123 1113 or by visiting www.ico.org.uk/concerns.


If you have any questions of queries regarding our new privacy policy you can contact us using contact@boneandhome.com or by writing to: Bone & Home Limited, Finch House, 28-30 Wolverhampton Street, Dudley, DY1 1DB.

Please note this policy can be updated at any time and any changes will be posted on this page.

This privacy policy was last updated on 24th May 2018.